Effective Date: December 2024

Welcome to Titan Wrist. By accessing our website and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using our website.

1. Acceptance of Terms

By accessing, browsing, or purchasing from titanwrist.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Return & Refund Policy. If you do not agree to these terms, please do not use our Website or services.

2. Use of Website

Eligibility

You must be at least 18 years old to make purchases on our Website. By placing an order, you confirm that you are of legal age and have the authority to enter into these Terms and Conditions.

Account Security

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.

Prohibited Activities

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Interfere with or disrupt the operation of the Website
• Attempt to gain unauthorized access to our systems or networks
• Use any automated means (bots, scrapers, etc.) to access the Website without permission
• Upload or transmit viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Violate any applicable local, state, national, or international law

3. Products and Pricing

Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all products. However, we do not guarantee that product descriptions, colors, or other content are completely accurate, current, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our Return & Refund Policy.

Pricing

All prices are listed in US Dollars (USD) unless otherwise specified. Prices are subject to change without notice. We reserve the right to correct any pricing errors on our Website.

Custom Pricing

Certain items require custom pricing and are marked with a “Request Price” button. By requesting a quote, you agree to discuss your requirements with our team via WhatsApp. Custom quotes are valid for 30 days from the date provided.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If an item you ordered is unavailable, we will notify you and offer a refund or suitable alternative.

4. Orders and Payment

Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment Methods

We accept major credit and debit cards, PayPal, bank transfers, Venmo, Zelle, and other payment methods as indicated at checkout. Payment must be received and verified before your order is processed.

Payment Security

All payments are processed through secure, encrypted payment gateways. We do not store your payment card information on our servers.

Payment Authorization

By providing payment information, you authorize us to charge the total amount of your order, including product costs, shipping fees, taxes, and any applicable customs duties.

5. Shipping and Delivery

Processing Time

Orders are processed and shipped within 3-5 business days after payment verification. Processing times may be longer during peak seasons or for custom orders.

Shipping Locations

We ship worldwide from our fulfillment centers in the United States and United Kingdom.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order value. Free shipping is available on orders over $500 for customers in the US and UK.

Delivery Times

Delivery times vary by location and shipping method. We are not responsible for delays caused by customs, weather, or shipping carrier issues beyond our control.

Risk of Loss

Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier.

International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are calculated and displayed at checkout where applicable.

6. Returns and Refunds

Please refer to our Return & Refund Policy for complete details. In summary:

• Returns are accepted for damaged items, wrong orders, or non-delivery
• Claims must be made within 2 weeks to 1 month of expected delivery
• Refunds are processed after verification of the claim
• All items, including custom orders, are eligible for refund under qualifying conditions

7. Product Authenticity and Warranties

Authenticity Guarantee

We guarantee that all products sold are 100% authentic. Every purchase includes a certificate of authenticity and brand documentation.

Warranty Coverage

All jewelry and watches include a 3 to 6 month warranty covering manufacturing defects. Extended warranty options are available upon request. Our warranties are independent of manufacturer warranties.

Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage from misuse, accidents, or improper care
• Unauthorized repairs or modifications
• Lost or stolen items

8. Intellectual Property

All content on the Website, including text, images, logos, graphics, designs, and software, is the property of Titan Wrist or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or display any content without written permission
• Use our trademarks, logos, or brand name without authorization
• Modify, reverse engineer, or create derivative works from our Website content

9. Limitation of Liability

To the fullest extent permitted by law:

• Titan Wrist is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Website or products
• Our total liability for any claim related to the Website or products shall not exceed the amount you paid for the product in question
• We are not responsible for any loss or damage resulting from unauthorized access to your account or payment information

10. Indemnification

You agree to indemnify, defend, and hold harmless Titan Wrist, its owners (Nado Husa and Edward L), employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions
• Your use of the Website or products
• Your violation of any third-party rights
• Any fraudulent or illegal activity associated with your account

11. Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the United States and the United Kingdom, depending on the location from which your order is fulfilled.

Dispute Resolution Process

In the event of any dispute, we encourage you to contact us first to seek an informal resolution. If we cannot resolve the matter informally, you agree to submit to binding arbitration or small claims court in the jurisdiction where your order originated.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised terms.

13. Termination

We reserve the right to terminate or suspend your access to the Website at any time, without notice, for conduct that we believe:

• Violates these Terms and Conditions
• Is harmful to other users, our business, or third parties
• Violates applicable laws or regulations

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Titan Wrist regarding your use of the Website and purchase of products.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Phone (US): +1 774 405 4392

Phone (UK): +44 7466 273195

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Thank you for choosing Titan Wrist. We appreciate your business and look forward to serving you.