Refund and Returns Policy
Effective Date: December 2024
At Titan Wrist, your satisfaction is our priority. We stand behind the quality and authenticity of every piece we sell. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
Our Commitment to Quality
We guarantee that every item you purchase from Titan Wrist is authentic, carefully inspected, and delivered in perfect condition. If something goes wrong, we’re here to make it right.
Eligible Returns and Refunds
We accept returns and provide full refunds under the following circumstances:
1. Damaged Items
If your jewelry or watch arrives damaged, we will provide a full refund or replacement at no additional cost.
What to do:
- Contact us immediately upon receiving the damaged item
- Provide clear photos showing the damage
- Include your order number and description of the issue
We will review your claim and, once verified, process your refund or send a replacement.
2. Wrong Orders
If you receive an item that is different from what you ordered, we will make it right.
What to do:
- Contact us within 2 weeks of delivery
- Provide your order number and photos of the item received
- Describe the discrepancy
We will arrange for the incorrect item to be returned (at our expense) and send you the correct item or issue a full refund.
3. Non-Delivery
If your order has not arrived within the expected delivery timeframe (2 weeks to 1 month from the order date), we will investigate and issue a refund if delivery cannot be confirmed.
What to do:
- Contact us if your order hasn’t arrived within 2 weeks to 1 month
- Provide your order number and shipping details
We will track your shipment and work with the carrier to locate your package. If we cannot confirm delivery, we will process a full refund.
Refund Process
Once your return claim is approved:
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method used for the purchase
- You will receive an email confirmation once the refund has been processed
- Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account
Custom and Special Orders
All custom-priced items and special orders are eligible for refunds under the same conditions as standard products (damaged, wrong order, or non-delivery). However, custom orders cannot be canceled once production has begun.
Items Not Eligible for Return
To ensure the authenticity and quality of our products, we cannot accept returns for:
- Items that show signs of wear, use, or alteration
- Items returned without proof of purchase (order number or receipt)
- Items damaged due to misuse, accidents, or improper care after delivery
- Items returned more than 2 weeks after the claim window without prior authorization
How to Initiate a Return or Refund
If you believe your order qualifies for a return or refund, please follow these steps:
Contact Us Immediately
Email: [email protected]
Phone (US): +1 774 405 4392
Phone (UK): +44 7466 273195
- WhatsApp: Available through our website
Provide Required Information
- Your order number
- Description of the issue (damaged, wrong item, non-delivery)
- Clear photos (if applicable)
- Proof of damage or discrepancy
Await Verification Our team will review your claim within 24-48 hours and contact you with next steps.
Return Shipping (if applicable) If we require the item to be returned, we will provide a prepaid shipping label. You are not responsible for return shipping costs for eligible claims.
Refund Issued Once we receive and verify the returned item (or confirm non-delivery), your refund will be processed.
Damaged During Shipping
We work with trusted carriers to ensure your jewelry arrives safely. If damage occurs during transit:
- We take full responsibility
- We will process a refund or send a replacement immediately
- You do not need to pay for return shipping
Our packaging is designed to protect your purchase, but if the carrier damages your item, we will handle the claim with them on your behalf.
International Returns
For international customers, the same return and refund policy applies. If a return is necessary:
- We will provide a prepaid return label or reimburse reasonable return shipping costs
- Customs duties or fees already paid are non-refundable, as these are charged by your government, not by Titan Wrist
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item:
- Return the original item for a refund (following the process above)
- Place a new order for the desired item
This ensures you receive your preferred item as quickly as possible.
Warranty Claims vs. Returns
For issues that arise after the initial delivery period, please refer to our warranty coverage (3-6 months on all items). Warranty claims are separate from returns and refunds. Contact us to discuss warranty service or repairs.
Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Website after changes are posted constitutes acceptance of the revised policy.
Questions or Concerns?
We are here to help. If you have any questions about our Return and Refund Policy or need assistance with a return, please don’t hesitate to contact us:
Email: [email protected]
Phone (US): +1 774 405 4392
Phone (UK): +44 7466 273195
At Titan Wrist, your trust and satisfaction are everything. We’re committed to making every purchase a positive experience.
